Return & Refund Policy

At MNA Electronics, your satisfaction is our priority. We strive to provide only genuine, high-quality products. However, if you’re not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging

  • The return request must be initiated within 3 days of receiving your order

  • The item must include all original accessories, manuals, and documentation

  • The product must not be damaged, altered, or show signs of wear

Products that do not meet these conditions may not be eligible for return or refund.

Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Items marked as Final Sale or Non-Returnable

  • Opened software, CDs, DVDs, or electronics with tampered packaging

  • Custom orders or special order products

  • Any item returned after the allowed return window

How to Request a Return

To initiate a return, please contact our support team via:

📧 Email: [email protected]
📞 Phone: 0370 4266616

Provide your order number, a brief explanation of the reason for return, and clear photos (if applicable).

Once your return request is approved, we will provide you with return instructions and a return address.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect due to our error. We recommend using a trackable shipping service to ensure safe return delivery.

Refund Process

After we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.

If approved, the refund will be processed to your original method of payment within 7–10 business days. The processing time may vary depending on your payment provider.

Exchange Policy

We currently do not offer direct exchanges. If you need a different product, you may return the original item (if eligible) and place a new order separately.

Damaged or Defective Items

If your item arrived damaged or you received the wrong product, please notify us within 48 hours of delivery. Be sure to include photos and your order number for faster processing. We will arrange a replacement or refund at no additional cost.

Need Help?

For any questions or assistance regarding returns or refunds, please contact us:

📧 Email: [email protected]
🌐 Website: www.mna.com.pk
📍 Address: 167-B, Main Bazar, Jauharabad, Punjab 41200

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